Malvern Special Families offers a warm welcome to all children and families. We work in partnership with the parents/carers to provide a safe, caring environment, where all children can learn and develop as they play.
Parents, carers, and children are entitled to expect prompt attention to their concerns and complaints.
We are continually looking to improve our service and welcome all feedback from parents, carers, and children as an opportunity to learn.
You can leave feedback here.
If you are dissatisfied with any aspect of the club’s provision or activity please talk the matter over with the Playleader in the first instance. Hopefully this will lead to a mutually agreeable conclusion. If you are not satisfied with the outcome, or the problem re-occurs, you can
Most problems should be resolved informally at this initial stage. If you are not satisfied with the outcome, or if it is not appropriate to discuss your concern with the Playleader, please talk to the Service Manager, who will try to resolve the problem.
The list below summarises our procedure for dealing with complaints, for full details look at our complaints policy and procedure.
Speak to the Playleader and make your concerns known
And if you are not satisfied with the response speak to the Service Manager – Caroline Conein on 01684 892526.
Put your complaint in writing to the CEO:
Malvern Special Families,
First Floor Offices,
73 Church Street,
• Your complaint will be acknowledged within 3 working days
• Full response within 15 working days
Should you feel that we have not been able to deal with your complaint satisfactorily, you can submit a complaint about any aspect of our childcare provision to OFSTED:
Tel: 0300 123 4666
Worcestershire Children Services can also offer support on 0845 607 2000